Shipping Policy

Fast and reliable delivery to your doorstep

Last Updated:
December 07, 2025

Shipping Information

At GreenHealers, we are committed to delivering your orders safely and on time. This policy outlines our shipping procedures, delivery times, and shipping charges to ensure a smooth shopping experience.

Shipping Locations

We currently ship to all major cities and towns across India. We are continuously working on expanding our shipping network to reach more locations and serve customers in remote areas.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Processing may take longer during peak seasons, holidays, or special promotions. You will receive an email notification once your order has been processed and shipped.

Delivery Time

Delivery times vary based on your location:

Metro Cities

3-5 business days

Tier 2 Cities

5-7 business days

Other Locations

7-10 business days
Note:

Delivery times are estimates and may vary based on weather conditions, holidays, or other factors beyond our control. We will keep you updated about any delays.

Shipping Charges

Shipping charges are calculated based on:

  • Order value: Higher value orders may qualify for free shipping
  • Delivery location: Remote locations may incur additional charges
  • Product weight and dimensions: Larger or heavier items may cost more to ship
Free Shipping Available!

Orders above ₹500 qualify for free shipping to most locations across India.

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status in real-time using the tracking number on our website or the courier company's website. Stay updated on your package's journey from our warehouse to your doorstep.

Delivery Instructions

Please ensure someone is available to receive the package at the delivery address during business hours. If no one is available, the courier may:

  • Attempt delivery again on the next business day
  • Leave the package at a safe location (if authorized)
  • Contact you to arrange an alternative delivery time

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately within 48 hours of delivery (or expected delivery date). We will work with the shipping carrier to resolve the issue and arrange for a replacement or full refund as per our return policy.

Our Commitment

We take full responsibility for ensuring your order reaches you safely. If there's any issue, we're here to help resolve it quickly.

International Shipping

Currently, we only ship within India. International shipping options may be available in the future. Please check back regularly for updates on our shipping coverage.

Questions About Shipping?

If you have any questions, concerns, or need assistance with shipping, please don't hesitate to contact us:

shipping@greenhealers.com
+91 1234567890